Delivery InformationDelivery InformationAll the products offered on this website include free delivery to most addresses in Mainland United Kingdom. Due to the continuing rise in costs for delivery to Highland areas we have reluctantly concluded that having absorbed these costs for a long time this is regrettably no longer possible and we have had to introduce a fee for delivery to Highland postcodes. Customers that live in the affected areas will be contacted when we process your order to be advised on specific extra charges and have the opportunity to confirm the order. Standard DeliverySmaller items such as inset gas fires and electric fires will be delivered by a courier. You will be contacted beforehand and a convenient delivery date agreed. This is an all day ground floor doorstep service, a signature is a requirement and you must check your items within 24 hours and report any damages to us within a reasonable time. Pallet DeliveriesLarge items will be delivered by an established, professional freight forwarder and will arrive palletised. You will receive a phone call prior to delivery to book in a convenient delivery date. This is an all day ground floor doorstep/kerbside delivery. Drivers are not insured to enter your property and as most palletised deliveries will need two people you will need to make arrangements to have someone there to help you. All items must be checked for damage in front of the driver before being signed for. In the unlikely event that damage has occurred please contact us immediately. Scottish HighlandsWherever possible we aim to provide a free delivery service to the Scottish Highlands, however deliveries to certain areas may incur an extra charge. Please provide your postcode to our sales team for confirmation. |