We are a hands on, family-run company, established in 2006, who work alongside our fantastic team in Manchester. We quickly developed a strong reputation for supplying leading brand Fireplaces, Stoves, Gas Fires and Electric Fires at discounted prices, many of which have since been featured in popular household magazines and on TV shows. We have traditional, honest values, and try our level best to ensure customers receive the best care possible, with an approachable, more personable service.
Pictured: Our showroom in Manchester
Shopping with Flames
Flames.co.uk is nationwide and our online showroom caters for everyone in Mainland UK. We also have a beautiful showroom in Manchester displaying a selection of the products we sell. We appreciate some people may be apprehensive purchasing from a company for the first time - especially over the internet, however, unlike a lot of companies who trade on the internet, we are real and exist and we welcome you visiting us prior to purchase.
You can rest assured that we are contactable and also welcome telephone calls pre-sale, after-sale or simply just some general advice. All our staff have extensive knowledge of the products we sell. We have a highly experienced installation division called Heat Installers with both HETAS and Gas Safe registered technicians ensuring we can provide up-to-date technical advice.
The value of customer service
Ourselves, our customer service team and dispatch department are based together in a 10,000sq/ft unit, ensuring that each department can work seamlessly together. We try to make it a very happy place to work, and we hope this is reflected in your customer care and service. Everyone on our team uses the internet regularly to purchase goods and we use these experiences good and bad to help improve our own website and ensure our customers have a great shopping experience with us.
We give you good old fashioned customer service. We run a professional business, whilst being friendly and approachable. If you phone us for advice, you will not get an impersonal call centre, or a pushy salesperson - just honest, helpful and impartial advice in a friendly manner.
Your business is important to us!
Whilst we try our best and want everything to be perfect for our customers, although rare, sometimes things do happen that our beyond our control. If you do contact us with any problems, we will do our utmost to sort them out for you as soon as possible. Whilst we love to receive emails or phone calls from customers who are happy, we also want you to feel comfortable contacting us if you need any after sale care, or advice.
We hope this gives you a small picture of us, we feel it important that you know you are more than an order number we process, and we are more than just a website. If you have any questions please never hesitate to contact our friendly team.
The Heat Depot Limited T/A Flames.co.uk
Company Registration No: 05957749
VAT Registered Number: 910 0476 66